So in November I decided to treat myself to a newer Kindle. I had not upgraded for a while and thought it would be a nice treat. There was nothing wrong with my current kindle, it is just a bit older and if I am honest, I wanted to be able to pick a different voice for when I use the text to speech as I crochet. I know a little bit shallow, but hey, we all have our moments right?
Alas through a no fault of my own accident the screen has a nice long crack in it. Upsetting as that is I figured there wouldn’t be to much of a problem sorting it out seeing as I put the kindle away safely when I was done with it and it is a just a hair over 2 months old. It should be covered under warranty, right?
Wrong.
I won’t have a huge fit about it, I am sure that is now probably industry standard for all touch devices. Which I always think is a bit of bunk. Of course the screen is the most expensive part of the device if I recall correctly and lets face it some of them are made cheaply.
This post comes along because while they did finally decide to agree to replace my new kindle as a “one time just for you thoughtful thing to do.” I couldn’t help but just want to sigh a bit. I was made very much to feel as if I should be kissing a ring or something because they were willing to do this. I do appreciate that they did offer and I should have verified the darn warranty before hand so my fault there but can’t help the pet peeve. Don’t make the customer feel like they should be worshiping the ground you walk on because you are going to replace the device (I suspect I am going to get a refurb for my less than 3 month old Kindle but I could be wrong).
Of course, this whole post is being made because I am grumpy about having to wait for the workable one to show up after I send back the old one. So feel free to dismiss this post while I mourn my having to wait on the kindle.
I’m with you… And I’m underwhelmed at how off-hand they are if your Kindle battery suddenly dies. While I’m aware Himself’s Kindle had a hard life, it did very suddenly just give up the ghost and when I go online I find dozens and dozens of other rather bemused Kindlers in the same situation – the solution? Buy another Kindle…
Yeah it is a bit concerning how oh well they are about the whole thing aren’t they? It is almost like they are making them to a lesser quality for the exact purpose of making you buy another one. I am glad they are replacing this one as it is so darn new, but man oh man I swear it was like I was supposed to give up my first born or something. I know Kindle still dominates the market because of the connection to Amazon, but I wonder if anyone has told them there is market competition? Before making the move to upgrade I thought seriously about just using my Ipad and the Kindle app instead of changing. In the end I was pulled in by the pretty new colors…silly I know. Sorry to hear that Himself’s kindle gave up the ghost and they were less then helpful. It does seem to be a growing trend.